Is There a Wall Between IT and the Rest of the Company? Part 1 of 2

The president of the company authorizes an investigation into the benefits of replacing the system. Immediately a turf battle ensues. The IT department is already researching the Internet for the most technically up-to-date IT platform. The users’ comments are predictable: “They’ll pick the most expensive, technology-driven system out there regardless of whether it fits our business.” There’s a proverbial glass wall between the two groups in many companies.