Cover Story: Child's Play
How giggle is laughing all 
the way to the bank thanks 
to a keen understanding of its customers and an integrated cross-channel strategy
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Thanks to giggle's new integrated e-commerce platform, it will be able to send more targeted emails to its subscribers. "We'll be able to tell subscribers about what's going on at giggle at a more age-specific level," Wing says. "Parents of toddlers, for example, won't receive email messages about prenatal pampering."
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Melissa Campanelli
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Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.
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