Industry Eye: Letters to the Editor

My situation involved buying a whole new computer system plus digital camera — a big purchase for me. I had a Dell computer that I’d purchased about four years ago and that ran on Windows Millennium Edition. I was very disappointed in its performance and said so to the rep. He replied that yes, Millennium did have a lot of problems and I could only expect to get about three years from the system, anyway — Millennium or not. Halfway steaming at this point, I said that although I was disappointed in the Dell system I owned, I would still consider purchasing another. I shared that I’d also shopped Hewlett Packard (HP), and they were willing to throw in a few extras to get my business. He said he couldn’t do anything.