Letters to the Editor

In all seriousness, the authors of this article have gone just a tad overboard. Surely, the retail industry faces many challenges, but this is hardly a new revelation. Any merchant that doesn’t commit to outstanding customer service, aggressive pricing, brand differentiation and great attention to detail is not going to survive. But effectively managed companies that adhere to these principles will continue to prosper … even in the retail model.
Bruce Green, Lady Grace Stores