Inbound Telemarketing: Haband Exec Explains When to Outsource

* How it handles excessive chit chat with seniors: Haband has worked with Cyber City to develop a model that gives financial incentives to reps for volume. This, Baney said, helps reps keep the talk time down. “But if we feel our customers have something to say and are worth talking to,” he noted, “they’re certainly worth talking to.”