Inbound Telemarketing: Haband Exec Explains When to Outsource

But for the past seven years, Haband, a loose-sheet cataloger of budget-priced clothing, food, gifts and home furnishings, has outsourced overseas a sizable portion of its call center. Haband Online President Jay Baney, who’s also Haband’s vice president of technical services, explained how Haband decided to rely on Cyber City’s Philippines-based call center during a presentation he gave at last week’s Cyber City Teleservices Forum and User’s Conference in New York City.