High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
Automated speech-recognition technology, such as IVR, is proven to have higher customer usage than touch-tone applications, according to Peter Senescu, vice president of sales, WebForPhone, Philadelphia. “The interface offers a certain level of personalization that’s perfect for catalogers and Internet retailers who manage multiple sites,” he says.
Related Content
Comments
