High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
New-Wave IVR
Interactive voice recognition (IVR) technology is rapidly gaining steam, especially in the area of inbound call management.
But implementing IVR while maintaining a high level of customer service—and doing it in a time- and cost-effective manner—can be difficult. A Web-hosted IVR system can streamline the process. NetXentry’s WebForPhone (www.netxentry.com) platform can help catalogers create their own professional, voice-activated interface without investing in the hardware and software required to set up a system in-house. Its inbound applications include account inquiry, shipping status, dealer locator, inventory confirmation and catalog request/literature fulfillment options, which are available 24 hours a day.
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