High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
It’s this kind of customer service that can make NetByTel Connected a successful customer service tool for catalogers. And the fact that catalog companies can save up to 80 percent of the cost of a typical inbound call potentially makes this an economically viable option.
In terms of time savings and productivity improvements, Avalone reports that Office Depot’s items-per-order rate has surpassed that of Web-based orders. Additionally, the number of calls in the live queue is reduced, and so customer service is improved. And the virtual agent provides real-time responses to orders, which can be witnessed via the Web instantaneously.
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