High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
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NetByTel officials say a benefit to “going virtual” is that customers who interact with a virtual agent sometimes can get a more pleasant, upbeat experience than if they dealt with a live agent. Why? Customers won’t hear sighs of frustration or negative intonations, which they sometimes get from live agents.
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Sharon R. Cole
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