High-tech Customer Service

The technology also enhances the communication between the cataloger and its call center/outsource company. With the ability to view spreadsheets, call-volume reports and other data from remote locations simultaneously, the cataloger doesn’t have to wait for faxes or phone calls. Instead, both parties can share the desktop to communicate information instantly. Adding to this high level of interaction is video-conferencing technology that allows parties to see and communicate with one another as if in the same room.