High-tech Customer Service

What makes this so beneficial, adds WebEx spokesperson Alexis Curreri, is that customers will gain the confidence to use a cataloger’s Web site for future orders, thus reducing the number of calls coming into the call center. “One of the greatest aspects of this service is that customers feel as if the CSRs are right there with them every step of the way,” says Curreri. “This is the type of customer service that keeps consumers coming back for more.”