High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
In addition, the system allows CSRs to navigate customers through the cataloger’s Web site to show the different resources it offers. “In a sense, the application serves as a tool that teaches customers how to use the site,” says Smith. “They can learn while they watch, which ultimately will bring customers online more often.”
Related Content
Comments
