High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
Share the Web
Another form of technology that catalogers might find useful is a real-time, Web-based, communications solution that complements a call center’s existing live telephone-based support and Web site knowledge bases. While the most common form of real-time communication is live chat, newer technologies that offer expanded capabilities are emerging.
Related Content
Comments
