High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
According to Figliuolo, WebForPhone’s functions were seamlessly integrated into The Franklin Mint’s inbound menus, providing fewer options with multiple pieces of information. “Having too many different menus and levels tends to confuse and frustrate callers, so we decided to keep the system simple,” he says.
Related Content
Comments
