High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
“We always get a surge of activity around the holidays and many customers just want to check the status of a shipment,” says Mike Figliuolo, director of customer service operations at The Franklin Mint. “With WebForPhone, those customers get their answers immediately, while others who are waiting for a live CSR are moved through the queue more quickly.”
Related Content
Comments
