High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
The technology platform also can improve customer service by enabling live reps to concentrate on high-value calls. Specifically, it reduces queue times and frees agents to spend more time with callers who need special services. This has been helpful for The Franklin Mint, which receives upwards of 1,500 calls a day—even more during peak holiday seasons.
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