High-tech Customer Service
Inbound call center technology can change the way you manage customer service—on the phone and online.
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Technological advancements within contact centers are revolutionizing the way catalogers answer and manage inbound calls.
And if implemented properly, automated, inbound call programs can streamline caller-cataloger interactions and improve overall customer relations.
Added bonus: By using these technologies, catalogers are saving time and money—good news in these economically challenging times.
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Sharon R. Cole
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