In O&F, Focus on People, Not Systems

Breckbill’s presentation focused on four critical areas for O&F managers:

* getting the right people,

* understanding employees,

* making them feel valued and,

* fostering self-awareness.

1. “Getting the right people should be simple, but of course, it isn’t,” he said. “The key is to hire people that fit a corporate culture, because people tend to be loyal if they fit into a culture.” Testing is important in screening for good fits, but it’s not a perfect process, he said. Companies have to be willing to let go of employees who don’t fit for one reason or another.