In O&F, Focus on People, Not Systems

Operations and fulfillment “is about people, not systems,” began Bruce Breckbill, vice president of sales for Lehman’s, a Kidron, Ohio-based cataloger of non-electric appliances and household goods, during a session at last week’s National Conference on Operations & Fulfillment in Schauburg, Ill. “Think of it this way: Good people can overcome and modify bad systems sometimes, but good systems with bad people [are] crap.”