HR: Your Holiday “To Do” List

2. Enabled: Workers who say things such as:”That’s not how we do it,” “That’s not our policy,” “It’s not my job” and “I don’t have the authority to do that” have not been enabled to help their companies achieve their mission statements, note the authors. Tactics to try when possible: “Change procedures that annoy customers and make employees’ work a chore.” Also, as a manager, don’t participate in negative discussions about the company. “Employees remember that you grumbled along with them, and then they lose respect for you as a person who can make things happen.”