How Walgreens is Transforming the Traditional Drug Store

Focus on Customer Wellness
Dovetailing with Walgreens’ efforts to be a more digital-savvy organization is its focus on improving the health and wellness of its customers. The retailer's mobile apps are testament to that. Walgreens’ Refill Reminder app alerts its users via email or text message when their prescriptions are getting low, and gives customers the opportunity to refill them directly through the app. Its Pill Reminder app alerts users when they need to be taking their medication, along with which medication they should be taking. Walgreens has simplified the process of refilling prescriptions by enabling customers to complete the task by simply scanning the barcode on their prescription bottle with their smartphone.