How to Use Proactive Chat Effectively
It’s just like when a salesperson in a brick-and-mortar store comes over to ask you if you’re finding everything you need or require any assistance. Done wrong, it’s intrusive and annoying; done right, it’s good customer service.
3 Proactive Chat Best Practices
If you’re an e-tailer considering proactive chat, my firm's research indicates you should keep these three things in mind as you get started:
- People:
- Ross Haskell
- Places:
- U.S.
Related Content
Comments
