How United Airlines’ Customer Service System Ruined My DMA07 Conference (and What Catalogers Can Learn from My Experience)
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2014/04/Paul_Miller.jpg&w=51&h=51&c=true)
By
Paul Miller
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
8 Comments
Comments
About three hours later, during a DMA press conference (for which I must belatedly apologize to Peter Johnston for allowing my phone to go off right in the middle of his presentation), I bolted out of the session to answer my phone. A United employee in the Chicago office said she had located my bag at, you guessed it, O’Hare Airport. It had apparently been there for the past day or two, but because of United’s idiotic system, nobody had the wherewithal to identify it until then. By Tuesday night, my bag was delivered to my hotel.
8 Comments
View Comments
- Companies:
- United Airlines
![](https://www.mytotalretail.com/thumb/?src=/wp-content/uploads/sites/14/2014/04/Paul_Miller.jpg&w=51&h=51&c=true)
Related Content
Comments