How to Start and Manage an Internet Reselling Business

Too many Internet resellers overlook the importance of customer service. Even though you're running an online venture, taking care of your customers is just as critical as if you were shaking their hands every morning. Whenever you receive a question or complaint, respond to it immediately. If you have a return request because of a fault of your own (e.g., late shipping, incorrect item), be sure to overcompensate the buyer.