How Spiegel Recovered

Be accountable. As a leader, being accountable is critical to your board, as well as to your staff.

Be truthful. Tell people the way it is — good or bad.

SPIEGEL TIMELINE

1865: Joseph Spiegel, an immigrant and Civil War veteran, opens furniture store Spiegel & Co. in downtown Chicago.

1905: Spiegel mails its first catalog, a 24-page booklet of home furnishings throughout the United States.