How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

DC supervisors get the average incentive per hour for the employees they manage. Holody says rewarding managers for their workers’ performance reduces the chance of favoritism if the company has to cut back staff. “Because supervisors actually make money on the high-performers, they’re less likely to make staff-reduction decisions based on personal preferences,” he notes.