How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

Employees who occasionally experience a week of lower productivity are given extra coaching, but money is not deducted from their pay. However, workers whose productivity measures chronically are below the set standard usually don’t complete the probationary, or training, period. Says Holody, “Great care is given to make sure we align the employees’ skills with the job itself, and employees are monitored very closely during the first few weeks of training.”