How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

The following program enabled Seta to tighten its product fulfillment operations while also keeping its workforce motivated.

Instituted Individual Incentives

Holody instituted an ambitious and aggressive incentive program for all of the company’s distribution center (DC) employees and managers. For each employee, the company tracks how many hours worked and the number of transactions processed, and it measures the worker against a set standard of productivity. It then rewards the employee $3 for each hour he or she saved. (See chart “Individual Incentives,” for further explanation of this system.)