How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

If you’re of the mindset that says you can’t significantly reduce labor costs without also decreasing workers’ wages, Tim Holody, chief operating officer at Seta Corp., has a message for you: Think again.

By carefully implementing a strategic plan, Seta Corp., a Boca Raton, Fla.-based jewelry merchant, reduced its labor fulfillment costs by 45 percent and reduced its cost per package* from $1.64 in 1999 to $0.90 by 2004. Meanwhile, fulfillment employees’ average wages during that time period actually rose 25 percent.