How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

Takeaway Tip: As long as you measure for it, “Quality and accuracy tend to improve with an employee incentive program,” says Holody, countering the often-heard argument that quality and accuracy standards decline when managers push for improved productivity. “Your top performers also will be the most accurate,” he says. And if those top performers feel generally well-compensated, their quality and accuracy measurements may improve along with their wages.