How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

Improved Quality and Accuracy

Seta also measures the quality and accuracy of its shipments to customers, and in 2004, the company registered a fulfillment accuracy rate of 99.63 percent. Holody calculates the fulfillment accuracy rate as follows: number of units that customers return because of fulfillment errors, divided by total units shipped.