How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

Takeaway Tips: The incentive programs’ calculations should be easy for employees to determine on their own, but don’t base workers’ actual paychecks solely on their own counts, he says. Instead, use systems-based controls to calculate both the individual and team incentives. The programs should be transparent, and managers should be ready to explain to employees and teams how productivity calculations are determined.