How Seta Corp. reduced its labor fulfillment costs by 45 percent.

By Reported Donna Loyle

Holody admits it’s not a perfect solution, but it’s good for those functions that simply can’t be measured per individual. “What’s particularly effective about the team approach is that team members will coach one another if their weekly numbers aren’t up to par,” Holody says. The plan seems to work: About half of Seta’s fulfillment-cost reductions were as a result of the team-incentive program, Holody recounts.