How to Select an Outsourcing Partner

What to Look For

1. Experience: Ideally, the provider should have experience with catalog and/or e-commerce companies, says Erv Magram, managing director, catalog division of offshore contact center provider Cyber City Teleservices, and the former CEO of Lew Magram catalog.

2. Technology: The provider also should have technology that's compatible with your order-management system for easy flow of data between your companies, says Marc Klein, director of sales at SC Fulfillment Services, an outsource provider.