How to Select an Outsourcing Partner

When to Fire an Outsourcer

So you've researched appropriate providers and carefully selected one. You've been using its services for a while now, and … well, it's just not up to snuff. Here's when you know it's time to search for a replacement:

Your issues aren't being resolved. Ongoing quality problems that don't get fixed or even responded to can signal it's time to move on, says Erv Magram, managing director, catalog division of offshore contact center provider Cyber City Teleservices. "Ask for a face-to-face meeting first," he says. "See how they respond to that request and then to the meeting. If they're still not fixing your problems, seriously consider a change."