How to Select an Outsourcing Partner

4. Not paying for adequate staff training. Pudles notes another common mistake merchants make is expecting the outsourcer's staff to provide a high level of customer and product knowledge, without having to pay the provider for adequate staff training. "The more you spend and the higher your volume, the easier it is to train reps to take your calls, to train them as well as you would train your own in-house staff," he says.