How to Select an Outsourcing Partner

So Comes decided to outsource all of her contact center operations, including 24-hour order-taking, customer service, outbound telemarketing and conference calling. The outcome, she says, is that her business has been able to grow without adding staffers to the payroll.

Outsourcing your contact center operations — whether it's for overflow/after-hours or 24/7 — is a decision that should be made with great care and after much research. Comes, for example, used what she terms "the standard selection criteria."