How to Select an Outsourcing Partner

8. Pricing: Look for an outsourcer that offers reasonable prices when compared to an in-house contact center with fully loaded costs (e.g., salaries, benefits, technology, overhead). Magram advises, "Maybe you have 70 contact center seats in house right now, but you need 100 during peak seasons. Why should you be forced to hire, train and ramp up for those time periods?" Outsourcing overflow calls during peak seasons can alleviate those short-term costs and the extra work of your full-time contact center staff.