How to be a Great Salesperson

Sue did every step perfectly but failed to follow through. She sent that customer away to go to another store to buy something else. Needless to say, it was a lost sale, lost revenue and lost opportunity to further bond with that customer. Worse than that, it’s bad customer service because she's forcing a customer to go to another store to pick up a scarf, belt, earrings or anything else that would accent the original purchase.