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Rick Segel
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Sue did a first-class job, but here’s the part that made all of her work almost worthless. Let me recap what just took place: Sue established likeability, greeted the customer properly, asked the right questions for her research so she could be more knowledgeable about the customer, offered an outfit and made the sale. The customer then left and that’s when I went ballistic. Why?
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Rick Segel
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