How Retailers Can Move Smoothly — and Securely — to the Cloud
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Len Whitten
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To ensure a smooth — and well protected — transition to the cloud, here are the issues and the critical questions to ask of your cloud provider:
General and Operational Questions
- How long have you been operating your cloud platform?
- What types of customers do you have? Can you share a list of other retailers that you work with, as well as a few customer case studies?
- What certifications do you hold? Which organization(s) validate your work?
- Who will manage the cloud environment, and what are their qualifications?
- How is data stored? If it's a multitenant environment, how is the environment segregated and secured?
- Who can access company data and under what circumstances and conditions?
- How do you handle securing POS terminals and the regulations they require?
- What regulations and annual IT audits do you comply with?
- Can you share specifics on your service-level agreement, and your recovery time objectives should a disaster occur?
Security Questions
There are also numerous security questions to ask potential cloud providers. Don't hesitate doing so because, again, you must feel comfortable with your ultimate choice.
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