3 Ways to Outcompete Amazon

The flexibility of in-store returns helps provide customers instant gratification, and gives your staff opportunities to win back disappointed customers by offering alternative products and cross-sells in-store. That's a level of high-touch engagement an online return label can't match.

When e-commerce inventory and transactions are tightly integrated with the store experience, shoppers win. They can purchase online and enjoy quicker fulfillment from a nearby location or pick up and exchange items at a local store. Retailers win by improving the effectiveness and potential of both online and physical sales channels, as well as the increased cross-sell opportunities of driving online customers into their stores.