Channel Crossing: Guiding Customers to Web Sites
How multichannel merchants guide customers to Web sites.
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Or try providing a selection of Web-only products. White Flower Farm does this to good effect, listing varieties of shrubs and perennials available only from its Web site.
For a garden catalog, this provides a good opportunity to ride out nature’s unpredictability by offering plants that were propagated in numbers too small to be offered in the general catalog.
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Kelly J.
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