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Some catalogers say they want to base the cost to acquire a new buyer on the expected lifetime value. This is a reasonable approach, but most prefer to take a shorter-term view. While it’s unrealistic to expect to prospect in total (on a cumulative basis) at or above the break-even point, it is reasonable to try to pay back that investment in one year. How much can you afford to spend for a new buyer, assuming a one-year payback?
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- Lett Direct Inc.
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