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Sam Bahreini
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7. Make customer service king. Have a help desk at the ready to combat customer issues, both online and offline. In your retail locations, this means a friendly and helpful front end; online, this means eliminating hold times and offering immediate resolutions.
8. Prioritize logistics. Aim to keep your online and offline purchase experiences consistent by providing same-day shipping from your warehouses.
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Sam Bahreini is a serial entrepreneur and growth marketer, helping startups navigate from launch to scale.
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