How to Manage Post-Holiday Returns

A dispute mediator is a solution for e-commerce merchants plagued by what the industry refers to as "friendly fraud." This practice involves a customer purchasing a product or service online, then claiming they never received it and initiating a chargeback while they still retain the product. Merchants are at the mercy of banks, which give consumers the benefit of the doubt. This "cyber shoplifting" is costing the retail industry $11.8 billion. It unfairly penalizes merchants which provide consumers promised services and are then taken advantage of.