How to Manage Customer Touchpoints

Adding insult to injury, leading vendors, succumbing to their own survival instincts, are passing rising costs on to customers, who also are retrenching their finances in response to dreary economic news and decreasing financial portfolios.

What Should Catalogers Be Doing Now?

Adjust to the realities of the marketplace by vowing not to do business as usual—a vow that calls for breakthrough solutions.