Special Report: Vendor Relations

• improper P.O. number on carton or label;
• wrong product sent;
• product isn’t labeled with a SKU number;
• style or product substitution without approval;
• inbound receipt past cancellation date;
• incorrect labels or placement of labels;
• product not labeled with country of origin;
• lacking a certificate of origin on shipment;
• product specs not sent in advance of shipment;
• no photo sample;
• merchandise not packaged according to specs, repackaging required;
• early shipment without approval;
• merchandise requires 100 percent inspection;
• mixed P.O. box numbers on pallet or in cartons;
• mixed SKUs per carton;
• failure to meet cross-dock-to-store requirements;
• bill of landing not complete;
• shipment doesn’t conform to routing guide;
• back orders caused by late delivery;
• merchandise damage not attributed to carrier;
• incorrect shipment option;
• incomplete or incorrect placement of packing list, or no packing list at all;
• shipment sent on a nonstandard pallet;
• failure to protect fragile merchandise during shipment;
• delivery to wrong address; and
• delivery without appointment.