How L.L. Bean, Amazon and Nordstrom Create Positive Service Experiences
Barry Berman, Ph.D., is author of Competing in Tough Times: Business Lessons from L.L.Bean, Trader Joe’s, Costco, and Other World-Class Retailers (Financial Times Press, 2011). Barry can be reached at bberman1@optonline.net.
- Companies:
- Amazon.com
- Costco
- Nordstrom
- People:
- Michelle Smith
- Nordstrom
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